Contact Us About Casino Guides and Reviews
We keep this page simple. If you need to reach the team behind Casino Adviser Au, there is one channel — email — and one address:
What to write to us about
We read everything sent to that address and generally reply within two business days. The most common reasons readers contact us are:
- Corrections. Spotted an outdated bonus, a dead link, a wrong figure or a factual error in one of our guides or reviews? Send us the page URL and a short description of the problem. We prioritise factual corrections and usually fix verified errors quickly.
- Editorial questions. If you want to know how we rate operators, why a particular brand is (or isn’t) listed, or how our review process works, ask away. We’re happy to explain our methodology.
- Partnerships and advertising. Media enquiries, content proposals and commercial offers are welcome — put “Partnership” in the subject line so we route it to the right person faster.
- Technical issues. If something on the site isn’t displaying or loading correctly for you, tell us your browser and device and we’ll look into it.
When writing about a specific article, please include the link — it saves a round trip and helps us respond faster.
Gambling support is handled elsewhere
If your message is about gambling problems — yours or someone else’s — please don’t send it to us. Our editorial inbox is not staffed by trained counsellors and cannot provide crisis support.
Instead, contact the dedicated support services listed on our Responsible Gambling page, including Gambling Help Online (free, 24/7) and BetStop, Australia’s National Self-Exclusion Register. A BetStop registration covers licensed Australian wagering operators. It does not close or block accounts at offshore casinos, and an exclusion cannot be shortened during its first three months — removal requires a statutory declaration. Our team can discuss editorial matters only, so we redirect support-related emails to the appropriate services rather than answering them directly.
One more note
Casino Adviser Au is an information resource. We don’t hold player funds, operate games or process withdrawals, so we can’t investigate payment disputes, unlock accounts or chase withdrawals with operators on your behalf. For complaints about an operator, contact that operator first and consider escalating to your state or territory regulator.
Everything else — corrections, questions, ideas, feedback — goes to [email protected]. We look forward to hearing from you.